Tag Archive: Customer Service

  1. How good are you at asking for feedback?

    6 Comments

    One of the things we do well at Business Chicks is give our customers the opportunity to give feedback. After every event, we send out a survey, and we’ve made it a discipline to sit down and go through every single comment, line by line.

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  2. Act interested (even when you're not)

    1 Comment

    I did a silly thing last weekend. Flying back from an entrepreneur’s retreat in the Whitsundays and determined to beat my buddy at a game of Sodoku on the plane (us entrepreneurs are very competitive), I absentmindedly popped my wallet in the back of the seat. (more…)