Tag Archive: Business Etiquette

  1. New kids on the block

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    We’ve started off the year with gusto at Business Chicks, adding three newbies to the team. Finding incredible people and integrating them into our family is what I love most about business. Over the past few years I reckon we’ve mastered the art of making people feel part of the team from the minute they walk in. Here’s what we did for Zoe, our new partnerships lead, when she started with us last week.

    zoeLittle gifts with big presence: On Zoe’s first day we decorated her desk with a bunch of welcome balloons – the beautiful thing about this is that they’re still flying high a week later, so it’s a nice reminder to her (and to us) that she’s new and the sky’s the limit for her.

    Stage the fun: So the balloons were on her desk when Zoe arrived, and then the day unfolded from there. We had flowers, champagne and chocolates delivered to her at mid-morning and then later on in the day we had an afternoon tea for her. If she didn’t know she was welcome after all of this, then I don’t know what else we could have done!

    Leading from the top: I always make sure I write a card to every new employee that starts in our business. No one does this for me – I go out and pick a card that reminds me of the person and write a heartfelt message on it. I always have it waiting on the newbies’ desk when they arrive. It shows them that their being with us matters, and that I personally value them.

    Get the team involved: We always let the team know the new person’s email address prior to them starting with us, and whoever chooses to do so can send them a note congratulating them on the appointment and welcoming them. That way, there’s already a level of rapport there and it’s easier to put all those new faces to names on day one!

    Being organised: We always have the new person’s business cards ready for them from the minute they arrive. Not only does it send a message that we’re organised and on to it, but it says ‘we value you, and by the way – our standards are high and we expect you to hit the ground running.’ No one’s complained yet.

    Let them be late: We always ask our new peeps to start a little later, say 9.30am, on their first day so we can make sure the existing team is ready and we can put any finishing touches to their welcome if needed. And anyway, first days are totally information overload and if you can reduce this time down a bit, then everyone wins.

    Planning out the first few days: We always have a structured induction program mapped out for the first few days so the new team member gets a thorough introduction to the business and gets to spend time with the department heads or anyone else they’ll work closely with.

    First impressions go a long way. Compare the above experience to a friend of ours that recently started a new role and had hardly one person on the floor introduce themselves, and you’ve got two very different experiences. And if given the choice, I know which one I’d choose!

  2. Making it personal

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    Like anyone who’s serious about building relationships, I love a good handwritten note and do my best to send them as often as I can. I’m also fortunate to be on the receiving end of many – from all sorts of people who want to speak at Business Chicks events, or want to be featured in Latte, or just want their product brought to my attention.

    The problem is that lots of people are doing it wrong, and therefore wasting the opportunity altogether.

    Note from ONJ

    Today I got two handwritten pieces of mail. The first was from Olivia Newton-John (let me pick up that name I just dropped on the floor) – it was a letter that one of her representatives had typed up, and she had personally signed it at the bottom. The letter was completely personalised and I could tell it wasn’t templated in any way. Winner.

    What made the experience even more impressive was that it came with another note (again very personalised) from her representative saying that Olivia had asked her to pass the first note on to me. Again, it was completely written for me and developed from scratch.

    The next piece of mail was from an author who had sent me their latest book. A lovely gesture, but it lost some of its sheen when I got to the handwritten card which may as well have been an advertisement for the book. There was no emotion conveyed or personalisation at all – it was just ‘here’s my book and this is what it is about’.

    The best part of a personal note is the message that comes with it. If you go to all the trouble of sending a card or parcel, take the time to make it personal and make it count.

  3. Social media 101

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    design

    Over the weekend I found five minutes to look at my LinkedIn account. There were 84 requests sitting there waiting for me, and I found myself hitting delete over and over again.

    I’m just amazed that people still don’t understand basic social media etiquette. When you’re wanting to add someone to your network that you don’t know on LinkedIn, it’s essential that you give some context as to why you’d like to connect.

    I’ve said this before but I’ll say it again: adding someone to your network that you’ve never met before, and expecting them to respond positively is like going to a cocktail party or a networking event and thrusting your business card in their hands without saying anything. You’re expecting them to take that card and give you a smile and accept you as a contact, but really – would you? I’d be a bit creeped out, just as I am when people send me that dreaded message ‘I’d like to add you to my network on LinkedIn’ with nothing else. Um, yep, ok, but I have no idea who you are, so no thanks.

    No essay is required with your request – just a line or two explaining why you’re reaching out. Easy!

    Anyone got any other social media pet peeves that they’d like to share?

  4. Have you got the disease to please?

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    We had the best morning yesterday with Dr Lois Frankel when she came and presented to the Sydney Business Chicks community. Dr Frankel wrote the books Nice Girls Don’t Get the Corner Office; Nice Girls Just Don’t Get it; Nice Girls Don’t Get Rich, See Jane Lead and Stop Sabotaging Your Career. If you ask me, she’s without a doubt the authority on women getting more of what they want from their lives and their careers, and yesterday, she didn’t disappoint. (more…)

  5. The most important tool in sales

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    I’ve got a confession to make. I like mowing. Yep, mowing the lawn. Maybe it’s the fact that I think it’s grown up that we even have a lawn to mow; maybe it’s the fact that it gets me outdoors and I get to zone out for a bit, or maybe it’s because no one can talk to me over the noise of the lawnmower. It’s nice to be unreachable for a bit.

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  6. Pragmatic, not dramatic

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    We have a saying around the Business Chicks office. It’s so embedded into our culture that it’s even written into all our job descriptions. We call it ‘pragmatic, not dramatic’. (more…)