Five Business Etiquette Mistakes to Avoid
It surprises me how few people have learned proper business etiquette. To me this stuff is common sense. Here are five mistakes you should avoid at all costs.
Mistake number one: Leaving a message without referring to what you want.
Here’s how it goes: “Hi Emma, it’s Ben here. I’d like to have a chat with you – please call me back”.
Now Ben. If I don’t know you that well, and if I don’t know what you want to speak with me about there’s a high chance I’m not going to invest my time in calling you back. In fact, it’s rude that you’d even ask me to!
At least have the courtesy to briefly explain the reason why you’re getting in touch so the recipient can be prepared when they call back.
Mistake number two: Not having your contact details in your email signature.
I see this one all the time and it’s a constant source of frustration. Particularly when the person says in their email “call me about this”. Well I would if I knew your number!
Make it easy for people to communicate with you (even if you deal with them every day).
Mistake number three: Not doing your research and wasting people’s time.
I get this one a lot. People don’t take the time to research my businesses and come to me with questions that my team could easily deal with. Respect people’s time and show that you’ve done your research first.
Mistake number four: Not introducing the people around you
Ever had this one? You’re standing there and a person you know walks up with someone you don’t know. Your mate starts talking with you, but regrets to introduce the person they’re with. Awkward. The first rule of any social situation, if it involves people who haven’t met, is to take control and make the intros.
Mistake number five: Messing up the handshake
Say goodbye to bone breaking handshakes now. No one thinks you’re better because you’re strong. A lovely firm handshake will do the trick – no pain required. Perhaps the only thing worse than a much too hard handshake is the dead fish handshake. You got to find a happy medium. If you’re not sure if your handshake is doing the trick, get practicing on a friend.